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Property Desc: Location. Four Seasons Hotel Hangzhou at West Lake is a business-friendly hotel located in Hangzhou's Xihu neighborhood, close to Hangzhou Botanical Garden, Su Di Causeway, and Zhejiang University. Additional points of interest include Zhejiang Museum and Yellow Dragon Sports Center. Hotel Features. Dining options at Four Seasons Hotel Hangzhou at West Lake include 2 restaurants. A bar/lounge is open for drinks. Room service is available 24 hours a day. The hotel serves breakfast each morning in the breakfast area (surcharges apply). Recreational amenities include an outdoor pool, an indoor pool, a fitness facility, a children's club, and complimentary bicycles. The property's full-service health spa has massage/treatment rooms. This 5-star property has a business center and offers audio-visual equipment and business services. Wireless Internet access (surcharge) is available in public areas. This Hangzhou property has 515 square meters of event space consisting of banquet facilities and conference/meeting rooms. The property has a train station pick-up service, which is complimentary. Tour/ticket assistance and translation services are available. Guest parking is complimentary. Additional property amenities include multilingual staff, currency exchange, and express check-in. This is a smoke-free property. Guestrooms. 78 guestrooms at Four Seasons Hotel Hangzhou at West Lake feature iPod docking stations and espresso makers. Accommodations offer pool or garden views. Bathrooms feature separate bathtubs and showers with handheld showerheads. They also offer televisions, designer toiletries, and slippers. Wired high-speed and wireless Internet access is available for a surcharge. Guestrooms offer desks. LCD televisions have satellite channels and DVD players. Coffee/tea makers, complimentary bottled water, and windows that open are also provided. A turndown service is available nightly, housekeeping is offered daily, and guests may request wake-up calls. Room Info: Notifications and Fees: This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The following fees and deposits are charged by the property at time of service, check-in, or check-out. Airport shuttle fee: CNY 600 Fee for high-speed Internet (wired) in business center: CNY 100 (for 24 hours, rates may vary) Fee for wireless Internet in business center: CNY 100 (for 24 hours, rates may vary) Fee for wireless Internet in public areas: CNY 100 (for 24 hours, rates may vary) Fee for in-room high-speed Internet (wired): CNY 100 (for 24 hours, rates may vary) Fee for in-room wireless Internet: CNY 100 (for 24 hours, rates may vary) Buffet breakfast fee: CNY 188 per person (approximately) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Hotel Policy: You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property. Checkin Instructions: Extra-person charges may apply and vary depending on hotel policy. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Property Information: Check-in time starts at 3 PM Check-out time is noon Pets not allowed