Description
Location
The property is surrounded by jungle and crystal-clear canals, situated in an eco-hotel community some 40 minutes south of Cancún, on the Yucatán Peninsula. It is 15 minutes away from Playa del Carmen.
Facilities
The hotel has a lift and features 401 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, translation services, room service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.
Rooms
Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Separate bedrooms are available. A safe and a desk or, for an additional fee, a minibar are also available. Additional features include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. Equipped with a direct dial telephone, a TV, a radio and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. Slippers are included. The bathrooms have a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.
Sports/Entertainment
Guests can cool off in one of the 5 outdoor pools. There is a children's swimming area as well. Pure relaxation in the hot tub, fun on the waterslide and refreshing drinks at the pool bar – guests will experience just how rich and varied a day in the water can be. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hotel offers outdoor sports, including cycling/mountain biking, tennis, beach volleyball, paddle tennis and archery or, for a fee, golf. With windsurfing, canoeing, catamaraning, kayaking, snorkelling, diving and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, squash, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, massage treatments and a solarium. A kids' club and a dance club are also options for entertainment. Copyright GIATA 2004 - 2024. Multilingual, powered by www.giata.com for client no. 124971
Meals
Dining facilities include a restaurant, a dining room, a café and a bar. All-inclusive can be booked. Among the advantages of an all-inclusive stay are a selection of alcoholic and non-alcoholic beverages as well as special offers like snacks. Breakfast, lunch and dinner are available. The menu also offers diet meals, gluten-free meals, vegetarian dishes and children's meals. The hotel also offers special catering options. The chefs prepare delicious specialities during the show cooking.
Features
Conference Room
Games Room
Golf Course
Hairdresser
Hair Dryer
Library
Parking
Sauna
Snack Bar
SPA
Private Pool
Picnic Area
Water Slide
Wi-Fi
Children Pool
Elevator
Phone
Multilingual Staff
Vending Machine
Wedding Service
Computer Room
Free Newspaper
Bathrobes
Fridge
Hair Dryer (on Request)
Steam Room
Ballroom
Express Check-Out
Iron / Board
Mini Bar
Non-Smoking Hotel
Porterage
Beach Towel
Children Entertainment
Luggage Room
Coffee Pot / Teapot
Nursery Service
BabySitting ($)
Self Service Laundry Facilities
Daily Cleaning
Outdoor Tennis Court
Terrace
Blackout Curtains
Outdoor Fire Pit / BBQ Area
Spa Treatments
Business Center
Desk
Nordic Walking
Concierge Service
Express Check-In
TV
Wheelchair Accessible
Business Room
Towels
Safe Deposit Box at Reception
Non-Smoking
Tour / Ticket Assistance
Tennis
Beach Umbrellas
Designer Toiletries
Movies ($)
Pool Cabanas
Pool Sun Loungers
Separate Bathtub / Shower
Separate Sitting Area
Laundry / Dry Cleaning
All plates, cutlery, glasses and other tableware are sanitized
Cashless payment available
Food can be delivered to guest accommodation
Guest accommodation is disinfected between stays
Hand sanitizer in guest accommodation and key areas
Linens, towels and laundry is washed in accordance with local authority guidelines
Staff follows all safety protocols as directed by local authorities
Use of cleaning chemicals that are effective against Coronavirus
Face masks for guests available
Thermometers for guests are provided by property
Property confirms they are implementing enhanced health & safety measures
Airport Transportation ($)
Area Shuttle ($)
Clubhouse
Designer Stores
Couples / Private Dining
Golf Cart
Golf Equipment
Golf Lessons with a Pro
Optional Golf Privileges
Private Picnics
Pro Shop
Proposal / Romance Packages Available
Breakfast Available ($)
Coffee / Tea in Common Areas
Food and Water Bowls
Wheelchairs Available On-Site
Wheelchair Accessible Meeting Spaces / Business Center
Wheelchair Accessible Registration Desk
Wheelchair Accessible (Limited)
Wheelchair Accessible Parking
Pool Umbrellas
Hiking / Biking Trails
Guest accommodation is sealed after cleaningView more
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