Grand Mercure Hanoi

Description

Location

This hotel is located right in the heart of Hanoi.

Facilities

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. A fireplace creates a cosy atmosphere. There are a number of shops as well. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. In some rooms, a terrace provides additional space for relaxation. Rooms have a double bed or a king-size bed. Separate bedrooms are available. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sports/Entertainment

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols on the terrace invite guests to relax and unwind. There are many ways to relax or stay active at the hotel, including golf, a gym, yoga, a spa, a sauna, a steam bath and massage treatments. Children are well looked after in the kids' club. Copyright GIATA 2004 - 2024. Multilingual, powered by www.giata.com for client no. 124971

Meals

Dining facilities include a restaurant, a café and a bar. Catering options include half board and full board. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. Alcoholic beverages are available.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Features

Beauty Salon Currency Exchange Service Karaoke Laundry ($) Massage Restaurant Room Service Sauna Snack Bar SPA Bar Elevator Safe Hot Tub / Jacuzzi Non-Smoking Rooms Airport Shuttle Concierge Fitness Facility Smoke Alarm Soundproof Rooms Steam Room Outdoor Pool Air Conditioning Garden Area 24 Hour Security Disabled Facilities Family Rooms Smoking Area Luggage Room BabySitting ($) Daily Cleaning Ironing Service ($) Airport Shuttle ($) Terrace Fax / Photocopying ($) Swimming Pool Business Center ($) Nordic Walking SPA / Wellness Tour Desk Express Check-In / Check-Out Body Wrap Wheelchair Accessible Conference / Banquet Meeting Facilities ($) Higher Level Toilet Dry Cleaning ($) Emergency Cord in Bathroom Private Check-In / Check-Out Rooftop Pool Special Diet Menu (on Request) Toilet with Grab Rails Breakfast in the Room Kid Meals ($) Kid-Friendly Buffet Packed Lunches Airport Drop off ($) Airport Pick up ($) Body Treatments Body Scrub All plates, cutlery, glasses and other tableware are sanitized CCTV in Common Areas CCTV Outside Property Cashless payment available Cooking Class ($) Facial Treatments Fire Extinguishers First Aid Kit Available Fitness / SPA Locker Rooms Food can be delivered to guest accommodation Foot Bath Full Body Massage Guest accommodation is disinfected between stays Ability to opt-out of accommodation cleaning service Hand sanitizer in guest accommodation and key areas Happy Hour ($) Key Access Key Card Access Linens, towels and laundry is washed in accordance with local authority guidelines Mobile APP for Room Service On-Site Coffee House Physical distancing rules Property is cleaned by professional cleaning companies Security Alarm Shared stationery such as printed menus, magazines, pens, and paper are removed SPA Lounge / Relaxation Area SPA / Wellness Packages Staff follows all safety protocols as directed by local authorities Sun Loungers or Beach Chairs Tour / Class About Local Culture ($) Use of cleaning chemicals that are effective against Coronavirus Visual Aids: Braille Visual Aids: Tactile Signs Wine / Champagne ($) Access to Health Care Professionals Delivered food is securely covered Face masks for guests available Thermometers for guests are provided by property Lower Bathroom SinkView more